Last updated - January, 2025

Purpose

To prepare ScorePlay in the event of service outages caused by factors beyond our control (e.g., natural disasters, man-made events) and to restore services as quickly as possible, ensuring minimal impact on our customers and stakeholders.

Scope

This policy applies to all business-critical systems managed by ScorePlay, including systems that process, store, or transmit customer data. It applies to ScorePlay employees and relevant third parties, such as contractors and service providers.

Policy

In the event of a major disruption to production services or a disaster affecting the availability of ScorePlay's office or hosting facilities for more than 24 hours, senior management will activate this plan to mitigate impacts and restore operations.

• Annual Testing: A disaster recovery test, including backup restoration, will be performed annually.
• Incident Escalation: For information security-related incidents, the Incident Response Plan will also be referenced.

Communications and Escalation

All staff shall be notified upon activation of this plan. Based on what is available, communications shall take place over any available regular channels including Slack and email.

Roles and Responsibilities

• Security Delegate: Leads recovery efforts, coordinating system restoration and ensuring minimal downtime.
• Department Leads: Communicate with their teams and take necessary actions to ensure the continuity of their departments' functions.
• Customer Support: Alongside senior management, manages external communication to inform customers and stakeholders about the status of services.

Continuity of Critical Services

ScorePlay relies on robust systems and partnerships to maintain critical services during disruptions:

• Production Service Delivery: Backed by hosting provider SLAs and availability commitments.
• Email and Communication: Supported by Google Workspace’s distributed and resilient infrastructure.
• Finance, Legal, HR, Sales, and Marketing: Operate through vendor-hosted SaaS applications, ensuring continued functionality.